Frequently Asked Questions
Everything you need to know about your Mosaic Journal experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items in their original packaging. Simply contact our support team with your order number to receive a prepaid return label.
What materials are used in your apparel?
Mosaic Journal is committed to quality. We use a blend of premium organic cotton and recycled polyester to ensure our garments are both comfortable and sustainable.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.